Posted Date: 10/26/2016
3CX, a developer of a new software-based Unified Communications (UC) system, announced today that they are joining forces with TechSitters, a U.S.-based VoIP provider. The announcement comes after the completion of the 3CX interoperability testing by TechSitters.

Posted Date: 05/20/2016
Increasingly, organizations of all sizes are turning to VoIP to meet their communication needs. The benefits of VoIP in the business world are clear and numerous, including cost savings, scalability and a host of value-added features and services. But VoIP can also open up networks to hackers, cyber attacks and other threats, and businesses that fail to protect themselves with proper security initiatives are vulnerable.

Posted Date: 05/20/2016
A picture may say a thousand words, but numbers never lie. And it is for this reason analytics is an area garnering growing attention. From politics to the call center and beyond leveraging data to provide actionable insight is an invaluable tool no matter what dog-eat-dog industry you are involved.

Posted Date: 05/20/2016
Voxbone is a provider of virtual local phone numbers that has helped many small to medium-sized businesses (SMBs) to have a global presence with its direct inward dialing (DID) technology. In fact, food delivery service foodpanda faced the issue of servicing customers in 24 countries not too long ago, a problem it solved by leveraging Voxbone's DIDs in its contact center network.

Posted Date: 05/20/2016
Putting the pieces together is an integral portion of business communications. IP-based communications are by nature complex and require components to work in concert to deliver exceptional experiences. And with the surge of businesses jumping on the VoIP bandwagon, the market is rich with interoperability.

Posted Date: 05/20/2016
When we think about cyber security, most of us usually imagine stolen credit card data, confidential business files lifted from laptops, database breaches or photos grabbed from a celebrity's phone. Few of us of consider the security of our phones.

Posted Date: 05/20/2016
Today, Frost & Sullivan announced Nextiva's efforts in innovation and the end-user experience earned the cloud communications provider the Frost & Sullivan Best Practices Award for Customer Service.

Posted Date: 05/20/2016
Internet users throughout Morocco might have had some difficulty in making mobile calls through free apps such as Whatsapp, Viber and Skype using 3G and 4G Internet, regardless of whether they are subscribers of Maroc Telecom, Meditel, or Inwi. The reason why? All three telecom service providers have decided to block VoIP calls that are made through 3G and 4G.

Posted Date: 05/20/2016
Let's take a look at how applying an analytics solution in the contact center can ensure best practice and optimum results.

Posted Date: 05/20/2016
The carrier IMS and VoIP space experienced the best performance to date last year, according to IHS. Revenue in these categories in 2015 was estimated at $5.5 billion, a 31 percent increase over the previous year, the consulting and analyst firm indicates.